This Privacy Policy describes Our policies and procedures on the collection, use, storage, and disclosure of Your information when You use the Service and tells You about Your privacy rights and how the law protects You. By using the Service, You agree to the collection and use of information in accordance with this Privacy Policy.

1. Introduction

Company: Jolibel Wheelchair Transportation (also referred to in older versions as "Jolibel Wheelchair Services") — West Palm Beach, FL 33409. In this policy "Company", "We", "Us" and "Our" refer to Jolibel Wheelchair Transportation.

2. Interpretation and Definitions

Interpretation

Words with initial capital letters have the meanings set out below. The definitions apply whether the terms appear in singular or plural.

Definitions

• Account — a unique account created for You to access our Service or parts of our Service.
• Affiliate — an entity that controls, is controlled by, or is under common control with a party.
• Cookies — small files placed on Your device to store browsing information.
• Country — Florida, United States.
• Device — any device that can access the Service (computer, mobile phone, tablet).
• Personal Data — any information that relates to an identified or identifiable individual.
• Service — the transportation services and website provided by Jolibel Wheelchair Transportation.
• Service Provider — third-party vendors or individuals engaged to facilitate the Service.
• Usage Data — data collected automatically during Service use (e.g., IP address, browser type, pages visited).
• Website — https://jolibelwheelchairtaxi.com/
• You — the individual or entity using Our Service.

3. Information We Collect

We may collect the following types of information:

• Name, phone number, and email address
• Pick-up and drop-off locations (for booking and routing)
• Payment information (processed securely through PayPal or other payment processors) — we do not store your full payment card details on our servers
• Any additional notes You provide in reservation or contact forms
• Usage Data such as IP address, browser type and version, device type, pages visited, date and time of visits
• Data collected via Cookies and similar tracking technologies (see section "Cookies and Tracking Technologies")

4. How We Use Your Information

We use Personal Data for the following purposes:

• To provide, maintain, and improve our Service
• To confirm, manage, and fulfill transportation reservations
• To communicate with You about Your trip or account (email, phone, SMS, or app notifications)
• For billing and payment processing
• To comply with contractual or legal obligations
• To send service-related messages and — where You have consented — marketing communications
• For analytics, fraud prevention, security, and service improvement

5. Sharing of Information

We do not sell or rent Your personal data. We may share Your information only in the following situations:

• With Service Providers: to process payments, operate and maintain the Service, or provide customer support (for example, payment processors, mapping and routing providers, analytics providers).
• For business transfers: in connection with, or during negotiations of, any merger, sale, financing, or acquisition of our assets.
• As required by law: when responding to lawful requests by public authorities, courts, or to meet legal obligations.
• With Your consent: for any other purposes You authorize.

6. Cookies and Tracking Technologies

We use Cookies and similar technologies (web beacons, pixel tags, scripts) to operate and improve Our Service, analyze usage, and remember preferences. Cookies can be persistent or session-based. You can instruct Your browser to refuse cookies, but some parts of the Service may not function correctly if cookies are disabled.

For more details about the cookies we use and how to manage them, please see our Cookies Policy (or the Cookies section on this page).

7. Data Security

We employ industry-standard administrative, technical, and physical safeguards (including encryption and secure server technologies) to protect Your Personal Data. However, no method of transmission over the Internet or electronic storage is completely secure. We cannot guarantee absolute security.

8. Data Retention

We retain Your Personal Data only for as long as necessary to fulfill the purposes described in this Privacy Policy, to comply with legal obligations, resolve disputes, and enforce our agreements. Usage Data is generally retained for a shorter period, except where retention is needed for security or legal reasons.

9. Your Rights

You may, subject to applicable law, request to:

• Access the personal data we hold about You
• Correct inaccurate or incomplete information
• Delete Your personal data (subject to retention for legal obligations)
• Opt-out of marketing communications
• Withdraw consent where processing is based on consent

To exercise these rights, contact us at one of the addresses below. We may need to verify Your identity before processing certain requests.

10. Children’s Privacy

Our Service is not intended for children under 13. We do not knowingly collect personal information from children under 13. If You believe we have collected such data, please contact us so we can remove it.

11. Transfer of Your Personal Data

Your information may be processed and stored in the United States or other locations where our Service Providers operate. By using the Service and submitting Your information, You consent to the transfer of Your data to jurisdictions that may have different data protection laws than Your country.

We take commercially reasonable steps to ensure Your data is protected and handled in accordance with this Privacy Policy.

12. Disclosure of Your Personal Data

Business Transactions

If the Company is involved in a merger, acquisition, or sale of assets, Your Personal Data may be transferred to the acquiring party. We will notify You before Your Personal Data becomes subject to a different privacy policy.

Law Enforcement and Legal Obligations

We may disclose Your Personal Data when required to do so by law, to comply with legal processes, to protect Our rights, or to prevent fraud or imminent harm.

13. Third-Party Links

Our Service may contain links to third-party websites or services. We are not responsible for the privacy practices of those third parties. We encourage You to read the privacy policies of every site You visit.

14. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. When we do, we will revise the "Last updated" date at the top of this page and, where appropriate, notify You by email or a prominent notice on Our Service before the changes take effect.

15. Contact Us

If you have questions, requests, or concerns about this Privacy Policy or Your personal data, contact us:

• By email: info@jolibelwheelchairtaxi.com info@jolibelwheelchairtaxi.com